Business, 12.03.2021 15:20 clairajogriggsk

Swazzi is a national chain of clothing stores. It produces and sells women's and men's attire. Swazzi's Northeast Region, its largest, has just experienced its worst fiscal year on record. The region is in terrible financial shape. Sales are far below expectations and continue to stagnate. Nearly every store is underperforming. Turnover is high, morale is low and some of the best salespeople are resigning. You have been hired as the new Northeast Division Manager and tasked with turning around the region. You are especially concerned about the motivation of the sales team. You observe that most employees do not like their jobs, show little respect for the company, and exhibit little affinity with corporate objectives. Correcting these conditions is crucial to improving performance quickly. J. K. visits Swazzi's flagship store to talk to Store Manager Sean. Over lunch, J. K. asks Sean to be candid about the reasons for poor sales performance at his store and other stores in the region. Sean says: "I have yet to visit a store in the region where the atmosphere is energized. No one seems to have any direction, and employees put only sporadic effort into their work. The sales teams don't seem to care about selling; they're unprofessional in their appearance and in the way they treat customers. Many members of the sales team don't seem to understand the commission system, and many see it as unfair. Absenteeism and turnover are high, even among the team leaders. I have to admit even I don't have much enthusiasm for my job. I also heard from different stores’ employees about some store managers being too laid back and unhelpful, but I don’t have any other details." The company definitely has problems in the Northeast Division. J. K. remembers the Organizational Behavior class from college years; J. K. is sure OB topics and theories can help solve these problems.
As a team your job is to help J. K. solve the problems using applicable OB concepts and theories. You will need to identify possible root causes of the problem, identify the OB concepts and theories that are relevant to the case, and develop solutions and recommended action plans

Required:
Identify the OB concepts and theories of Communication, Leadership, Power, and Politics, Conflict and Negotiation

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Swazzi is a national chain of clothing stores. It produces and sells women's and men's attire. Swazz...

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