A customer has sent you a claim to replace his stereo system that was damaged by an electrical surge. Due to the nature of his extended warranty and the circumstances surrounding the damage, you must deny his claim. You can, however, offer him a rebate on his next purchase. What can you include in your denial to rebuild the customer’s confidence in your products?

a. Exact quotes from the warranty

b. Resale or promotional information about your upgraded stereo systems

c. Professional references for your employees

3. What are your goals when sending a message that refuses credit? Check all that apply.

a. Avoiding language that causes hard feelings

b. Retaining the customer on a cash basis

c. Avoiding disclosures that could cause a lawsuit

d. Preparing for possible future credit without raising false expectations

Horace society is planning its annual western fair raceway gala. the gala committee has assembled the following expected costs for the event: dinner (per person) $10 gaming token and program (per person) $2 prize payouts $4,300 tickets and advertising $800 private box suite rental $1,700 lottery licenses $200 the committee members would like to charge $40 per person for the evening’s activities.required: 1. what is the break-even point for the dinner-dance (in terms of the number of persons who must attend)? 2. assume that last year only 200 persons attended the dinner-dance. if the same number attend this year, what price per ticket must be charged in order to break even? 3. refer to the original data ($40 ticket price per person). prepare a cvp graph for the dinner- dance from zero tickets up to 600 tickets sold.