North Hampton Clothiers North Hampton Clothiers, a national nature and recreation clothing brand based in New England, has a commitment to providing its customers with what the company’s Vice President of Marketing and Customer Relations calls a “kitchen sink warranty program”, meaning the company will do whatever it needs to right a customer’s problem with one of their products. The company proudly embraces their policy, eliciting customers’ stories, which are regularly featured on their website. Stories from customers include sweaters burned by melting s’mores, backpacks clawed by bears, and boots struck by lightning; and North Hampton replaced or refunded each item, every time. Its an expensive policy, for sure. The Vice President acknowledges that some customers abuse the policy, trading barely used items for the newest style or making a profit by returning for a full-price refund items purchased second-hand. A design defect in a product could trigger mass returns of an item. In fact, some of North Ham