1. Suppose if you were a General Manager, what kind of guest relations training would you provide to your employees? What are some principles you would incorporate into the training? 2. Hotels exist in every city. Where would you like to work in your management career Why? Name three advantages to becoming a general mamager in the area you have selected. What are potential disadvantages?

3. What would you do to address a labor shortage problem in your hotel? First, think about tactics you might use to retain current employees. (f they did not leave, there would be less need to recruit new staff members). Then, think about tactics you could use to recruit new employees.

4. The chapter briefly discusses career opportunities in the lodging industry. What progressively responsible positions would you like to attain? What would youneed to do, beginning now, to prepare yourself for these positions?

Costco wholesale corporation operates membership warehouses selling food, appliances, consumer electronics, apparel and other household goods at 471 locations across the u.s. as well as in canada, mexico and puerto rico. as of its fiscal year-end 2005, costco had approximately 21.2 million members. selected fiscal-year information from the company's balance sheets follows. ($ millions). selected balance sheet data 2005 2004 merchandise inventories $4,015 $3,644 deferred membership income (liability) 501 454 (a) during fiscal 2005, costco collected $1,120 cash for membership fees. use the financial statement effectstemplate to record the cash collected for membership fees. (b) in 2005, costco recorded $46,347 million in merchandise costs (that is, cost of goods sold). record thistransaction in the financial statement effects template. (c) determine the value of merchandise that costco purchased during fiscal-year 2005. use the financial statementeffects template to record these merchandise purchases. assume all of costco's purchases are on credit.