How important are communication skills in project management? 2. Was Herb the right person to be assigned as the project manager? 3. There were communications issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communications: encoding, decoding, feedback, and so on?

1)

Communication plays a very important role in any of the project.

1.Good communication helps the project to complete in hassle free way.

2.If communication is clear, the project complete its deadline without any failure of delivering .

3.Proper communication also reduces the redundancy of data and ensures effective working of project.

If the present case study is considered, there is a communication gap between the team members because of which Herb faced a lot of problems.

If the communication is clear, then it surely helped Herb to do things better.

Hence communication skills are very important part in any project management.

2)

Yes, herb is the right person to be assigned as the project manager.

Because he has experience of 8 years due to which his company has believed in him.  Herb is considered a subject matter expert and a Ph.D holder with knowledge of working in both R&D and manufacturing projects earlier.  His experience and knowledge would definitely be an asset to the project, if the communication gets better. This will also help the company to enhance their business.

3)

Yes, there were communication issues with all the four team members.

In the case of Alice, there is a encoded message that she expects that Herb would be writing a recommendation mail for her promotion.

In case of Bob, there is a lack of feedback as Herb didn’t get the required follow up from the technicians.

In case of Betty, there is a problem in decoding Herb’s message of just determining the cost of procurement because of which Betty has actually procured the materials.

The case of Franck , there is feedback issue and that could been better in procuring the materials which did not actually happen.

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