One of the toughest problems in investigating systems requirements is ensuring that they are complete and comprehensive. Imagine that you are a systems analyst. Decide the primary way in which you would ensure that you secure the necessary information during an interview session with a client. Devise a plan for accommodating conflicting responses for the same procedure from two different people you interviewe

A) One of the most professional ways of acquiring information from a client during an interview is to approach the exercise in a semi-structured manner.

B) In order to accommodate conflicting responses from the same procedure from two different people, it is important to seek to understand what their interests are.

Explanation:

A) Semi-structured questions allow flexibility. Though the business analyst comes to the table with a set of pre-determined questions, they must be prepared to go outside of that list in order to get to the root of the problem which the clients needs to solve.

Another job of the analyst is to see beyond the immediate needs of the client and communicate to them, based on the information they provided any other problem that needs to be catered to.

Recording all information provided by the respondent is mission-critical.

B) Clarity of interests helps the analyst to determine what approach is best for accomodating both responses.

Cheers

1. c

2. b

3. a

4. c

5. a

6. b

7. c

8. c

9.b

10. d

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