Jeff is talking to a customer who is irate over a mix up with her bill. Jeff first lets her know that he is going to help resolve the situation using active listening skills. What is Jeff doing? A. setting the tone of the encounter
B. gathering the facts
C. working together on possible solutions
D. negotiating a win-win solution

The amberssen specialty company is a chain of twelve retail stores that sell a variety of imported gift items, gourmet chocolates, cheeses, and wines in the toronto area. amberssen has an is staff of three people who have created a simple but effective information system of networked point-of-sale registers at the stores and a centralized accounting system at the company head- quarters. harry hilman, the head of amberssens is group, has just received the following memo from bill amberssen, sales director (and son of amberssen’s founder). harry—it’s time amberssen specialty launched itself on the internet. many of our competitors are already there, selling to customers without the expense of a retail storefront, and we should be there too. i project that we could double or triple our annual revenues by selling our products on the internet. i’d like to have this ready by - giving, in time for the prime holiday gift-shopping season. bill after pondering this memo for several days, harry scheduled a meeting with bill so that he could clarify bill’s vision of this venture. using the standard con- tent of a system request as your guide, prepare a list of questions that harry needs to have answered about this project.

Ireally need with these questions.6. what level of job security do athletes and sports competitors have? why do you think this is? 22. do you think a musician has more job security than an athlete? explain.37. what is the difference between a public relations specialist and a marketing professional? 47. do you think gender inequalities still exist in the sports industry? explain.50. what are the advantages and disadvantages of labor unions? do you think labor unions are fair to employers? how might they be taken advantage of?

Serious question, which is preferred in a business? pp or poopoo?