Christos offers a price break for an order of a larger quantity of the item.

Identify sales leads

Tyler keeps a list of people who have signed up for the

company's e-mail newsletter

Negotiate details

Matsuko listens to her prospect's concerns about the

product and finds ways to satisfy the prospect's concerns.

Handle objections

Malik calls sales leads in order to find out how interested

they are in the product.

Confirm prospects

Delia and her prospect agree on a price, so she writes up

a receipt and sends the customer a bill for payment.

Close the sale

Becky has a meeting with a potential buyer where she

presents her proposal.

Pitch the product

Mom