Suppose you are a training leader at a manufacturing company. You have been asked to deliver a report about how you will assess the effectiveness of a new training program your department is going to develop regarding more effective customer service at your call centers and addressing the increased product returns. There have been decidedly too many customers hanging up after holding on the phone line for 5 minutes or more and too many customers doing in-store returns of product. Explain what action would be appropriate to determine if training is necessary and the three areas that would need to be addressed. What information would you want to obtain in each area

In 2018, laureen is currently single. she paid $2,800 of qualified tuition and related expenses for each of her twin daughters sheri and meri to attend state university as freshmen ($2,800 each for a total of $5,600). sheri and meri qualify as laureen’s dependents. laureen also paid $1,900 for her son ryan’s (also laureen’s dependent) tuition and related expenses to attend his junior year at state university. finally, laureen paid $1,200 for herself to attend seminars at a community college to her improve her job skills.what is the maximum amount of education credits laureen can claim for these expenditures in each of the following alternative scenarios? a. laureen's agi is $45,000.b. laureen’s agi is $95,000.c. laureen’s agi is $45,000 and laureen paid $12,000 (not $1,900) for ryan to attend graduate school (i.e, his fifth year, not his junior year).