The term performance quality refers to: Multiple Choice Customer satisfaction with the total experience of a product or service. The gap between product design specifications and actual performance of the product. The gap between actual performance of a product and customer expectations. Costs related to meeting customer demands and quality-related expectations. The difference between customer expectations (for attributes, services, functionality, etc.) and product design.

The gap between product design specifications and actual performance of the product.

Explanation:

The term performance quality refers to the gap between product design specifications and actual performance of the product.

This ultimately implies that, a performance quality refers to a measure of the level at which the primary characteristics of a product that is being manufactured by a producer operates. Therefore, all the elements of the commitment made in a product that is to be sold to consumers by the producer is the performance quality of a product.

Hence, business firms or companies should endeavor to design a level of performance that is appropriate, effective and efficient to their customers, so as to increase the customer's level of satisfaction and enhance the chances of them using the product in the future.

answer; i believe both technician (a) and (b) are correct; /// good luck

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