. A parent of a child in your baseball program has called to express his frustration with the league and lack of enthusiasm by the program staff. Which of the following techniques should the park
and recreation professional utilize when managing the parent’s complaint?
a. Acknowledge receipt of the complaint and inform the parent of the next step in the
complaint review process
b. Receive the complaint while making sure to defend the program by communicating your
view of the situation
c. Referee the parent to the staff working the youth baseball program
d. Call a staff meeting to discuss the staff’s lack of enthusiasm during the implementation
of the program