Business, 12.12.2020 16:30 jakobrobinette
For each of the characteristics of excellent service below, provide a scenario in which the characteristic is exhibited. (1-2 sentences each)
Example:
Be Knowledgeable
Customer: “Excuse me, sir, I was wondering if this suit is dry clean only?”
Clerk: “Yes, that suit is 100% wool, so it is recommended that you have it dry cleaned.”
Be Friendly
Be Responsive
Be a Good Listener
Be Respectful
Be Grateful
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For each of the characteristics of excellent service below, provide a scenario in which the characte...
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