What should you do? Agree with Katherine, and require mandatory training sessions with the housekeeping staff. Agree with Brian and lower the standard of performance to have 70% of guests "completely satisfied".

It is advisable to cooperate with Katherine throughout this circumstance as well as to necessitate compulsory training sessions with either the housekeeping department. The justifications are chosen to give below.  

Explanation:

The given question is incomplete. Please find the attachment of the complete query. A further explanation is provided below.

The prestige including its hotel depends entirely on the input of the clients at any cost. The health and hygiene level rating really shouldn't be decreased, but that should be kept around the same percentage.Throughout the event of measuring the total amount of responses, the clients may have a negative emotion that perhaps the hotel had already compromised mostly on different facets to start reducing the overall score. Customers can be selective at all rates and they trust everyone will indeed be served well above the expense they spend. In humans, it is a common feeling. The hotel rooms have to ensure that they end up serving above customer expectations.The housekeeping workers should indeed be educated, however remuneration throughout different ways would enable everyone to do well in certain duties. This would boost the hotel's image in general.