While opening your checking account, the bank representative seems very interested in getting you to opt in for overdraft protection. What might explain his motivation? * 1 point
He wants to minimize the fees you might pay to the bank
He is required by law to sign you up for overdraft protection
He knows that once you decide to opt into overdraft protection, you cannot opt out
He may be receiving a sales commission for every customer who opts in to get overdraft protection

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?