Business, 07.09.2020 08:01 lailabirdiemae
1. What is customer relationship management? 2. How have customer-business relationships changed from the way they were in the past? 3. How have changing customer-business relationships affected CRM? 4. What is customer experience management? 5. How does CEM relate to CRM? 6. What should a business do before putting a CRM program in place? 7. List some common CRM practices. 8. What benefits does a business get from CRM?
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