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Business, 18.08.2020 22:01 meganwintergirl
Which of the following did management at Zappos do to reduce the level of formalization in their organization?
A. They avoided asking their customer service reps in call centers to follow a detailed script.
B. They increased their reliance on drop-shipment orders.
C. They established top-down management as their primary strategy.
D. They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.
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Which of the following did management at Zappos do to reduce the level of formalization in their org...
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