Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

Hygiene factors

Explanation:

Herzberg developed a theory called Two-factor theory in which he talked about motivators that cause positive satisfaction to people and hygiene factors that cause dissatisfaction among people like working environment and salary. Because of this, the answer is that according to Herzberg, Colin should first concentrate on hygiene factors because he needs to know what are the factors that are causing dissatisfaction among the employees.

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