A representative from AT&T called Dr. Michaels after he switched to its new U-verse telephone system. The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service. This is an example of call.

follow up call

Explanation:

From the question, we are informed that a representative from AT&T called Dr. Michaels after he switched to its new U-verse telephone system and that the firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service.

The above is a follow up call. A follow up call is a call that is made after a transaction has taken place or previous enquiry regarding a product has been made in order to know the latest about the product.

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