How does causal ambiguity act as an isolating mechanism for organizations? It creates a situation in which different social and business systems interact with one another. It makes it difficult for competitors to imitate core competencies quickly due to time compression diseconomies. It makes it difficult for the competitors to understand why a company has been so successful. It makes it difficult for competitors to deploy their resources by creating ambiguity within their organizational structures.

The management at a pesticide manufacturing company has observed a decline in quality measures. the managers ask robin, the firm's hr manager, to investigate whether training might solve the problem. robin conducts needs assessment and recommends a training plan. which of the following conditions would most likely have been an observation during robin's person analysis?

True or false: a smart store layout moves customers in and out as fast as possible. a) true b) false

Onsider the following subscription behavior information from genie, a web site that provides tools for constructing a family tree (ancestor search). subscriptions cost $9.99 per month, but you are charged for the entire year at the time of purchase. there is a one-year minimum term when you sign up for the service. once purchased, subscriptions are set to renew automatically unless the subscriber cancels them. when a membership renews, it renews for a one-year term and again you are charged for the entire year. there are no variable costs associated with providing this service to an individual customer, but genie does engage in customer relationship activities that they believe will increase customer retention. these customer relationship activities cost genie about $10 per year per customer. based on a sample of 1000 customers that joined genie five years ago, near the time when the company was founded, they were able to determine how many of those customers remained subscribers in the second year, third year etc. based on this information, genie calculated the average annual retention rate to be 20%. genie uses an annual discount rate of 8%. a. last year, genie spent $10,000 placing advertisements on google. genie management believes that these advertisements were responsible for about 300 new subscribers. would you recommend to genie management that they purchase more google ads? b. suppose a newly-introduced loyalty program increases the number of customers that remained to 30%. does this new data change your answer to 9.a? c. do you have any hesitations or concerns about making recommendations to management based on your above estimate of customer lifetime value?