Below is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories. (Round your answer to the nearest whole number). Do not put percentage in answer. All Other 71 Checker 59 General 58 Service Level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stock Condition 170

Percentage of Complaint 38.04%

Explanation:

Construction of the Pareto analysis of the data to help determine the percentage of total complaints .

First step is to add up the below given number of complaints

All Other 71

Checker 59

General 58

Service Level 55

Policy/Procedures 40

Price Marking 45

Product Quality 87

Product Request 105

Checkout Queue 33

Stock Condition 170

Total complaint=723

Second step is to find the most common complaint among the above listed data.

The most common complaint are Stock Condition 170 and Product Request 105 because they both have the highest number of complaints

Hence,

Stock Condition 170 + Product Request 105

=275

The third step is to find the percentage of the complaint using this formula

Percentage of complaints= Numbers of Most Common complaints /Over all Total of the Complaint ×100

Let plug in the formula

Percentage of complaints =(275/723) x 100

Percentage of Complaints =0.3804×100

Percentage of Complaint =38.04%

Therefore the Percentage of Complaint

will be 38.04%

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