H2O Plumbing has been working on a residential subdivision project for Paradise Builders. H2O agreed to do all plumbing work on each of the houses for a fee of $5200 per house. H2O has reviewed the market and decided that most plumbers are getting between $5500 and $6000 for houses of comparable size. H2O has done the initial work on all of the houses and has told Paradise it will stop work unless the price is increased to $5500 per house. Paradise is on a tight schedule with its construction lender and with home buyers and succumbs to the demand. Later, when the houses are constructed, Paradise refuses to pay any more than $5200 per house. Explain H2O's rights to them.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap