CSR Reaction to customer complaint. If you were having a private conversation with Cliff, what would you say to try and calm him down so that he can approach the situation rationally?

The overview of the given circumstances is given below.

Explanation:

The provided example illustrates how a company representative is almost always a difficult job as well as everyone's main objective should be to provide service quality. I might well encourage Cliff to stick with that kind of role because it's not the constant daily, and this one is a challenging career, and seeking new employment in anything other than a brief period is really not that straightforward.I would, therefore, advise him to communicate with the staff in charge as well as explain what happened to him because some other workload could be removed throughout his shoulder. I would, therefore, advise him that ridiculous grievances should not have been tolerated and that he'll operate sincerely but in the meantime seek to recover during working hours by taking part again in some events.Cliff would have to take care of the community, nowadays and his elderly mother, the strain at employment has frustrated Cliff and that he only decided to leave his job in order to eliminate oneself, but only to leave Job would render his things more challenging.