EXERCISE 6-3 Using the XYZ Conflict Model
Preparation (Individual and Group)
Below are five conflict situations. Write the XYZ statement you would use to resolve the conflict. Remember the goal of resolving the conflict while maintaining human relations.
1. A coworker has asked you to go out after work for the second time. The first time you gave an excuse for not being able to go, but you really don't want to go out with this person. What would you say?
X
Y
Z
2. A coworker keeps coming to your work area to socialize. You have been talking as long as the person wants to. But it is affecting getting your work done, and you have had to stay late. What would you say?
X
Y
Z