This chapter has focused mainly on Senior Managers, implying that they are the key talent that we need succession planning for. However there are people that believe that senior managers are not necessarily the most critical to an organizations success, but that
those who have the most impact on the customer are. An example could be the street sweepers at Walt Disney World. Who do you
think are other examples of key talent and how would you do succession planning for those positions?

Which of the following is an example of groupthink? select one: a. the five officers of tricom are planning a venture they know to be highly profitable. two know the plan to be illegal. nevertheless, they do not voice their concerns, but go along with the team's plan b. the five officers of tricom devise a highly profitable plan. tim, the cfo, points out to the group that the plan will likely garner the company a good deal of negative publicity. tim states that he will not endorse the team's plan c. jim, dean and dax draw up plans for a new printing company. they have all thought through their plans and no one has any criticisms or concerns d. two africans approach a motor company for a dealership. the company informs them that the vast majority of black dealers are not successful in making a profit they convince the africans against making the deal