Headquartered in San Francisco, California, Fruit Guys delivers fresh, organic fruits and other specialty food items to businesses, schools, and homes. The company was founded in 1998 by Chris Mittelstaedt, and prides itself on promoting a healthy lifestyle and a sustainable business model. The Fruit Guys realized early on that human resources would be a valuable contributor toward their overall success. In developing the business model for Fruit Guys, which set of skills were most important for Chris Mittelstaedt to employ in order to obtain, interpret, and apply information?