Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization’s culture and the environment, it is important to consider all the components of that culture. Which of these expresses a value of Camp Bow Wow's culture?

a. Having all employees wear red shirts with the Camp Bow Wow logo
b. Organizing the business as a system of franchises.
c. Sending a condolence card signed by all the employees of Sue's franchise to any customer whose dog dies.
d. Heidi's statement that she is laid back until someone "messes with the safety of the animals

Sending a condolence card signed by all the employees of Sue's franchise to any customer whose dog dies

Explanation:

An organization's culture is.made up of the beliefs, values, attitudes, and the behaviors which employees share and is used on daily basis in their workplace. The culture helps employees determine how they work, and understand the organization.

Sending a condolence card signed by every employees of Sue's franchise to the customer whose dog dies expresses a value of Camp Bow Wow's culture. Camp Bow Wow expresses the service of the organization and its value through empathizing with the customer on their loss.

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