1. The following is (are) non-verbal communication a. Facial expression b. Appearance c. Posture d. All of the above

2. Communication is the task of imparting ……………………………………..

a. Training b. Information c. Knowledge d. Messaged

3. Reports from the subordinates to the superiors take the form of

a. face-to-face communication b. upward communication

c. downward communication d. visual communication

4. The communication cycle, the process of re translation of signals into ideas is called

a. responseb. encoding c. decodingd. feedback

5. A gesture is an example of

a. speeches b. body language c. grammar d. written language

6. Which of the following is NOT a component in the Communication Model?

(1) Sender (2) Messenger (3) Encoding (4) Receiver

a. All of the above b. All, except (1) c. All, except (2) d. All, except (3)

7. What are the common barriers that impede communication?

(1) Barriers with people (2) Barriers with words

(3) Barriers made by cultural differences (4) Barriers made by distance

a. All of the above b. All, except (2) c. All, except (3) d All, except (4)

8. Effective communication can ONLY be achieved when:

(1) The audience is understood (2) Feedback is encouraged (3) Thoughts are organised

a. All of the above b. All, except (1) c. All, except (2) d. All, except (3)

9. The most important goal of business communication is …………………

a. favourable relationship between sender and receiverb. organizational goodwill

c. receiver response d. receiver understanding

10. The study of communication through touch is ………………………………

a. chronemics b. haptics c. proxemics d. semantics

11. Which of the following information should be included in minutes?

(1) Date and venue of the meeting (2) Decisions made at the meeting

(3) Comments from the members (4) Action to be taken by the members

A. All of the above B. All, except (2) C. All, except (3) D. All, except (4)

12. Which of the following sentences about reports is NOT true?

a. A short report is meant to convey information in an efficient, compact format.

b. An annual report is usually published once a year for shareholders as well as for employers.

c. A recommendation report examines a situation and concludes with specific recommendations.

d. A proposal is a report written to convince a reader that a need exists and that specific action should be taken to remedy that need.

13. What kind of information should be included in a resume?

(1) Work experience (2) Education (3) Affiliation and membership (4) Letter of recommendation

a. All, except (1) b. All, except (2) c. All, except (3) d. All, except (4)

14. The inside address should be written

a. above the salutation b. below the salutation c. above the heading d. above the date

15. Salutation

a. comes at the end of the letter b. comes above the inside address

c. begins at left hand margin of the letter d. comes in body of the letter

16. A memo is an example of

a. lateral communicationb. external communication

c. internal communicationd. downward communication

17. Communication that takes place between employees with same status is referred to as ……..

18 . ………………………… is the final link in the chain of the communication process.

19. This type of communication takes place within a single person or the same person, usually for the purpose of clarifying ideas or analyzing a situation is referred to as ………

20. …………………… is the study of measurable distance between people as they interact

21. A ………………… communication is a form of communication that is meant to share information in a manner that conforms to laid down professional rules, processes and standards and without the use of the slang language or terms