Assume that you are a human resource manager of a 5-star international resort chain operating in a South Pacific country. Your resort CEO recently assigns you to hire one hundred housekeepers and waiters for your chain of hotels. Besides personality tests, discuss three other selection measures you could use to select your targeted employees. Justify your choices with relevant examples.

Explanation:

Another three selection measures for selecting maids and waiters for a hotel chain could be:

These three other measures could guarantee the selection of ideal candidates to carry out the work in a five-star hotel chain.

Specialization courses for functions are a fundamental requirement for the candidate to have the necessary technical skills to perform the activities of the position, since to work in an international hotel chain, there must be skills to offer an impeccable quality of services to guests.

It is also necessary that in addition to the technical skills for the position, the candidate must present customer relationship skills, as hospitality and cordiality are two key characteristics in the hotel sector, where good service is prioritized and thus reverted as value for the customer , who feels that their demands have been met and increases their satisfaction.

An international hotel welcomes people from different cultures and different nationalities, so it is necessary that in addition to customer relationship skills, employees have multilingual knowledge so that communication takes place effectively and good customer service is carried out equally, regardless of language.

rational decision making is a multi-step process for making choices between alternatives. the process of rational decision making favors logic, objectivity, and analysis over subjectivity and insight. the word “rational” in this context does not mean sane or clear-headed as it does in the colloquial sense.

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