Mr. Smith employs a team of sales representatives whose primary task is to answer calls from prospective and current customers who have received their company catalog and are interested in making a purchase. He compensates his team using a competitive hourly rate, and he is able to keep costs low since these salespeople do not meet with clients and therefore have no expense account for travel, meals, etc. His salespeople are most likely:

Inside sales representative.

Explanation:

A sales representative can be described as an individual that is responsible for selling goods and services to the customers.

A sales representative should be able to carry out the following functions:

1) He/she should be able to properly explain the different features of a product inorder to increase the brand loyalty.

2) The sales rep should be able to quickly respond to the different enquires that customers have about the product.

3) He/she must be able to carry out online transactions.

An inside sales representative is one who works inside the office, this type of sales rep do not transact business directly with the customers instead transaction is carried out through phone calls, email, skype.