Business, 06.05.2020 02:29 michael4443

University XYZ has issues with their student experience and also a very low rating with their support for their students (customer service). There have been challenges with the Student Information System which is taking a toll on their help desk . University engages a consulting company to review challenges and suggest way to overcome student experience.

In this example, you have to think about various operations within the university, along with challenges and improvements for each of their operations. (Think and be practical) . Finally, you have to adjust the service level requirements as needed. Finally monitor changes and focus on continual service improvement to reach goals.

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