4) The video suggested that business etiquette is important in three key areas: the workplace, social settings (where one is representing the employer), and online interactions (representing the employer). Which of the following was NOT presented in the chapter as a guideline to follow in adhering to a high standard of etiquette when representing your company online? a not selected option a Respect boundaries of time. b not selected option b Avoid starting new threads or messages even for new conversations. c not selected option c Avoid personal attacks. d not selected option d Follow the basic expectations of spelling, punctuation, and capitalization. e not selected option e Use virus protection and keep it up to date.

eds? ederal government or feds

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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