Which of the following customer training tools should be used to encourage satisfying customer-to-customer relationships when customers are likely to interact yet have different reasons for using the service or different backgrounds?
a. Service scripts
b. Customer education
c. Customer compatibility management
d. Each customer training tool is equally effective for encouraging satisfying customer-to-customer relationships.
e. None of these customer training tools is effective for encouraging satisfying customer-to-customer relationships.
Answers: 2
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Which of the following customer training tools should be used to encourage satisfying customer-to-cu...
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