Communication at Cupcake Kingdom
Cupcake Kingdom has a strong culture where open communication is encouraged. Colleen Jenkins, the founder and CEO, has always practiced open-book management, believing that the success of her company is and always has been a team effort. In this exercise you will review some of the communication between individuals working at Cupcake Kingdom and match the pattern of communication with the employee demonstrating that pattern.

Skilled communication is essential to being a good manager, supervisor, or leader. The flow of information within any organization comes from different sources; managing that flow and the sources can be a challenge. Success depends on tapping information from a variety of sources. The most productive teams have a balance of a centralized and richly connected network. The patterns of communication used within organizational teams are a combination of upward, downward, informal, and horizontal.

Read the mini-case. Drag the name of the Cupcake Kingdom employee to the pattern of communication demonstrated.
The Cupcake Kingdom, a bakery offering a wide variety of baked goods but specializing in cupcakes, has gone through significant growth over the past 10 years and has multiple retail locations, and a warehouse from which all of the baking and catering is done. The owner, Colleen Jenkins, has set a tone where open communication is the norm. Her executive team includes Catherine, vice president of marketing, Daniel, vice president of retail locations, George, vice president of operations, and Ciera, vice president of Human Resources. Juan reports to Catherine. Stanley and Joel report to Ciera in HR; Myrna, Jimmy, and Peter are store managers. The baking manager, Mike, and the catering manager, Maureen, report to George.

Place the folowing team members in the correct forms of communiction they are using (Upward, Horizontal, Downward, Informal):

Colleen, Mike, Catherine, Mike, Stanley, Myrna, Jimmy, Daniel