Fernando is resisting your efforts to implement a change in the department. He has voiced to you on numerous occasions that "this is the way it's always been done" referring to the "old" way. What is Fernando's individual source of resistance to change?

A. SecurityB. Limited focus of changeC. Selective information processingD. HabitE. Group inertia

Find a company that has followed a strong strategic direction- state that generic strategy and the back-up points to support your position.

What type of negotiating strategy requires the supplier to open its books to the purchasers? a. competitive biddingb. cost-based price modelc. price-based modeld. market-based price modele. transparent negotiations

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.