1. Do you think Zappos is a decentralized or centralized organization? Do you think it should change? Explain your answer. 2. Of the four types of corporate culture, most closely describes the culture of Zappos? What are the implications for the organization and for managers and employees? 3. What effect are quarterly meetings and daily posting of performance statistics likely to have on the grapevine inside Zappos?

With signals from no-claim bonuses and deductibles, a. the marginal cost curve for careful drivers lies to the left of the marginal cost curve for aggressive drivers b. auto insurance companies insure more aggressive drivers than careful drivers because aggressive drivers have a greater need for the insurance c. the market for car insurance has a separating equilibrium, and the market is efficient d. most drivers pay higher premiums than if the market had no signals