The HR manager of SuperGlam, an online discount fashion retailer, wanted to redesign the workflow in customer service, order fulfillment, and website management and identify what skills employees in these areas should have .

Job analysis skills.

Explanation:

Job analysis is a the ability to identify the detail of a job as well as determine the requirement needed to get such job. It also involves helps to show the importance of certain duties to a job.

Simply put, Job analysis can be defined as the way and manner by which a job's duties and requirements are set for employees.

In the above question, it can be seen that the HR of Superglam is trying to determine duties and employee requirement to enable efficiency of employees in their job posts.

Cheers.

answer; ///product strategy;