In the gap model of service quality, gap 3 represents the gap between a. the service that customers receive and the service they want. b. what the company provides and what the customer is told it provides. c. the service quality specifications and the service that is actually provided. d. what customers want and what management thinks customers want.
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Business, 22.06.2019 05:30
Sally is buying a home and the closing date is set for april 20th. the annual property taxes are $1,234.00 and have not been paid yet. using actual days, how much will the buyer be credited and the seller be debited
Answers: 2
Business, 22.06.2019 09:00
Harry is 25 years old with a 1.55 rating factor for his auto insurance. if his annual base premium is $1,012, what is his total premium? $1,568.60 $2,530 $1,582.55 $1,842.25
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Business, 22.06.2019 11:00
%of the world's population controls approximately % of the world's finances (the sum of gross domestic products)" quizlket
Answers: 1
Business, 22.06.2019 12:50
In june 2009, at the trough of the great recession, the bureau of labor statistics announced that of all adult americans, 140,196,000 were employed, 14,729,000 were unemployed and 80,729,000 were not in the labor force. use this information to calculate: a. the adult population b. the labor force c. the labor-force participation rate d. the unemployment rate
Answers: 3
In the gap model of service quality, gap 3 represents the gap between a. the service that customers...
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