Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or in Billy’s opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor?

a) He could argue each point and offer a defense.
b) He could take deep breaths and then respond nonjudgmentally.
c) He could just repeat back what he heard.
d) He could detour the conversation by asking something positive.
e) He could accept responsibility and make a change.

b) He could take deep breaths and then respond nonjudgmentally.

Explanation:

From the excerpt, it can be seen that Billy made conscious efforts to improve himself, is passionate about his job and at such would do anything to keep it.

Hence, in responding to his boss he should first of all take a deep breath, so as to clear his head of the negative energies or pressure. This will help him to draft a nice response without prejudice or being judgemental about his situation. He should endeavor to make the best out of the situation by showing in his write-up that he's the best fit for the job position.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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