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Business, 26.03.2020 05:12 silveryflight

Sara, a top-level manager, is usually pre-occupied with immediate tasks and seldom has the time to give attention to individual employee concerns. Eric, her employee, is accustomed to this attitude of Sara. He does not bother to inform her about the difficulties he is facing in dealing with a new process. As a result, his productivity suffers. Eric behaves the way he does because he is convinced that even if he goes to Sara, his needs will be ignored. Sara's behavior best exemplifies:.
a. re-hearsing.
b. selective expectation.
c. selective memory.
d. active listening.

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