6. Your receiver is most likely to accept bad news when you explain that a. someone or something else benefits such as other workers or the environment. b. company policy or organization by-laws dictate the bad news. c. your hands are tied, but you would help if you could. d. increased costs may eventually provide better service.

someone or something else benefits such as other workers or the environment.

Explanation:

In the business environment it is inevitable that sometimes bad news will have to be delivered to colleagues, subordinates, management, or a customer.

Cushioning the effect of bad news helps maintain relationships after the occurrence of the adverse effect, so it is important to choose a delivery method that ease acceptance of bad news.

If bad news is delivered with the feedback that other workers or the environment benefits, the receiver will have some comfort that his loss is helping someone else. This will take the attention away from the receiver to the other person or entity that benefits.

answer; balance sheets;