Which one of the following measures may actually increase service time variability for a specific task? a. Standardize and/or automate activities in the service b. Rotate service people in different tasks c. Identify and do activities in the service ahead of time as much as possible and store for anticipated customers d. Train service people well

b. Rotate service people in different tasks.

Explanation:

Service time variability is the level of inconsistency in service delivery to customers that are waiting to be attended to.

When there is rotation of service people in different tasks, it results in greater service time variability. This is because the time it will take to rotate staff reduces time focused on attending to customers.

Also when a new staff comes to a work station there is a time he will spend becoming familiar with the new role. This learning period also causes delays to the customer.

wheres the chart? so i can answer.

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.

two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.