Soichiro Honda – "Maintaining a global viewpoint while being dedicated to supplying products of the highest quality at a reasonable cost, for worldwide customer satisfaction. 1. What is the key to quality control? Where does it start? 2. What is the training philosophy of Honda - how do they train employees? 3. Communication is the key to maintaining high quality. Describe what type of communications Honda uses to improve quality. 4. How are suppliers treated by Honda? Describe the relationship – who is responsible for quality – who does inspections to make sure the parts meet the Honda targeted specifications? 5. What parts and what percentage of supplier-produced parts are tested by Honda?

Explanation:

1. Key to quality control

Five years ahead of time.

At the design stage, issues can be overcome.

More economic and higher quality goods.

2. Training philosophy of Honda

Continuous planning-even through pattern shifts, development rarely needs to be shut down over the year.

The old and current styles are equally compatible.

Train workers to test their own part.

The employee works on various existing vehicle types.

Established as much as practicable for multiple roles and divisions.

The workers will learn up to four tasks at each agency so that they repeat each task every two hours.

3. Growing change began with an initial Quality Problem Meeting to address and find a way to improve the operation.

The team leader must respond to the department manager, followed by a team member.

The head of department holds a regular meeting with wider quality assurance and provides the team member with information.

In fact, the section manager reports to the director, engineer and designer of the quality assurance system.

Designers join in a regular consistency circle — talk on how the line performs best.

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