Managing customer touch points becomes a concern under current issues in OCSM when:

a. firms market global products. complaints arise about shaking hands with customers in cultures that is frowned upon.
b. a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern.
c. firms striving to become superefficient begin to scrimp on staffing and training customer support personnel.
d. senior executives fail to recognize the contribution OCSM can make to their success.

Personal financial planning is the process of creating and achieving financial goals? true or false

If the guide wprds on the page are "crochet " and "crossbones", which words would not be on the page. criticize, crocodile,croquet,crouch,crocus.

Garfield corporation is considering building a new plant in canada. it predicts sales at the new plant to be 50,000 units at $5.00/unit. below is a listing of estimated expenses. category total annual expenses % of annual expense that are fixed materials $50,000 10% labor $90,000 20% overhead $40,000 30% marketing/admin $20,000 50% a canadian firm was contracted to sell the product and will receive a commission of 10% of the sales price. no u.s. home office expenses will be allocated to the new facility. the contribution margin ratio for garfield corporation is