Mr. A and Mr. B are both riding in a "quiet" section of a commuter train. Mr. A is making a lot of noise by texting with his smartphone, so Mr. B politely asks him to mute the sound. When Mr. A responds with an angry tirade, Mr. B repeats his polite request, and Mr. A complies. This most clearly shows that

A) conflict is necessary and may not always be a bad thing.
B) conflict isn't always stressful.
C) conflict can be managed if you have learned the right skills.
D) difficult people are hard to talk to.

Option C

Explanation:

Conflicts arises when there is a situation that two peoples desires are in contrast. One of the best ways to handle conflicts is that to choose an approach which is suitable for the situation.

Some of the approaches that can be used in different conflicting situations are avoiding, accommodating, compromising, competing and collaborating. Here in this case Mr B showcases accommodating behavior is high on cooperativeness and holding peace. Mr B tries to maintain his perspective. Mr B has learnt the right skills and achieved his point which is reduce the noise of Mr A 's mobile sound.

answer; i believe the correct answer is (business necessity defense;

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