Which opening is most appropriate for this adjustment letter? a. We will grant your request and you can have a new gym bag although such mishaps usually don't happen. Sometimes customers use our bags in ways for which they were not intended. b. We offer you our sincere apologies for the poorly-made gym bag. We're truly sorry for the inconvenience of having your exercise clothes spill all over the place. This is why we will replace the damaged bag for the same item or one that is similar. c. You rightly expect only the best quality from the Yuma brand, and this is why we will gladly provide you with a brand-new gym bag that features our trademarked

The correct answer is letter "C": You rightly expect only the best quality from the Yuma brand, and this is why we will gladly provide you with a brand-new gym bag that features our trademarked.

Explanation:

Adjustment letters are the replies merchants or sevice providers send to their customers after claims. The document includes the investigation made of the consumers' particular case and what the course of action will be to solve the problem acccording to the terms and conditions of the good purchased or the service rendered.

If adjustment letters have positive outcomes for the consumer should provide the news at the openning. If negative, it is better to explain the reasons of the denial first and state the result at the end. Then, an example of a good opening for an adjustment letter would be:

"You rightly expect only the best quality from the Yuma brand, and this is why we will gladly provide you with a brand-new gym bag that features our trademarked".

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