Product focused processes: allow more customization, but are not very efficient. are desirable because resource needs increase slowly with the complexity of a process. are processes that are specialized for relatively few products or customer groups. apply only to service firms, not to manufacturers. are profitable because customers demand flexibility, not specialization.

The correct answer is letter "C": are processes that are specialized for relatively few products or customer groups.

Explanation:

Product-focused processes are those that follow a market segmentation. Companies decide to what sector of the market they will drive their efforts towards and specializes in the manufacturing of a determined good.

Production tends to involve high volumes and low variety process but provides manufacturers relatively high facility utilization. Examples of product-focused processes are the production of light bulbs or bolts.

answer; empowerment and collaboration;

answer; someone must cover the cost associated with the provision of scarce goods in both sectors;