Robert Jones is the pro shop manager at the Riverside Country Club. Robert gave Inez, an employee who works at the sales counter for him, and overall excellent rating on her performance appraisal, even though much of her performance is merely satisfactory. Robert did this because Inez is always upbeat, positive, and always smiling and those are the characteristics that he likes to see in an employee. Robert is guilty of the error.

Halo

Explanation:

Halo error can be described as a mistake that can happen in measuring an individual's performance where they are constantly rated based on the evaluator's total impression, rather than on their actual performance in different areas. For example Robert gave Inez an overall excellent rating in her performance because she is always upbeat, positive, and always smiling. These are the traits Robert likes to see in an employee, he therefore gave her an excellent rating and neglected her performance in other areas.

Halo error.

Explanation:

Halo error is defined as a bias where a person's performance is constantly rated based on the evaluator's impression rather than actual performance. For example if the evaluator has formed a positive impression about an employee, the employee may commit a legitimate error but the evaluator will overlook it and assume it is a mistake.

Robert likes to see employees that are positive, upbeat and always smiling. Inez embodies these traits, so Robert gives her an excellent rating even though her performance is merely satisfactory.