Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?a. begin by presenting his resolution to the problem.

b. address the message to a department or "to whom it may concern."

c. appeal to the receiver's sense of responsibility and pride in the company's good name.

d. show specifically how the receiver or the receiver's company caused the problem.

The correct answer is D) show specifically how the receiver or the receiver's company caused the problem.

Because he expects resistance, what he should do is to show specifically how the receiver or the receiver's company caused the problem.

As it is the second time he is going to expose his problem, he should write a very persuasive claim based on specific facts, more than in opinions. He has to mention in detail the way he was promised a rebate, by whom, when, and the reasons for that promise. He has to write using pathos to appeal to the emotion of the employee, making it very clear that he will go to a public office that supports consumers in the case he will have another "no" for an answer.