Following is Stanley Black & Decker’s income statement for 2016 (in millions): STANLEY BLACK & DECKER, INC. Income Statement For the year ended December 31, 2016 ($ millions) Sales $11,406.9 Cost of goods sold 7,139.7 Gross profit $4,267.2 Selling, general and administrative expenses 2,602.0 Other operating expenses 268.2 Operating income 1,397.0 Interest and other nonoperating expenses 171.3 Income before income tax 1,225.7 Income tax expense 261.2 Net income $ 964.5 Compute Stanley Black & Decker’s gross profit margin.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.