Tiles
tact
hostility
prejudice
diplomacy
Pairs
behavior that intimidates people
an ability to deal with people in a way that
does not offend them
a way of dealing well with others and not
leaving any negative after effects
blased feelings or opinions created without
adequate knowledge

Explanation:

Let us understand the terms:

1. Hostility: A person who shows lots of unfriendliness and aggressiveness. Its closely related to frightening or threatening and forcing someone.

2. Tact: The act of solving a complex issue on the right time with a right solution.

3. Diplomacy: It is an art of dealing with others. It helps a person to build proper relationships.

4. Prejudice: The act of assuming something and then produce opinions on the topic.

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answer; i believe the correct answer is energy star;